Are infants and children free?

No – all prices are per passenger and you must include all passengers when searching for your transfer.

Can I book a transfer to a private property?

If you are travelling to a private and/or non tourist location and/or residence, Please state the address in the additional information field.

How do I meet the driver at the airport?

The driver will be holding a sign – with Your Name on it.

I have oversized luggage Eg. Sports Equipment.

Please state dimensions and weight in the additional information field.

I'm disabled – is this a problem?

No, not at all. Please make sure you let us know on the "Additional Information" field on the Booking page though.

What happens if I can't find the driver?

Call the emergency telephone number on your Booking Confirmation. This is the telephone number of a local office near your destination and they will resolve any problems quickly and efficiently.

What if my flight is delayed?

The driver will have your flight details and will be able to check the flight time before you arrive and wait accordingly.

What kind of vehicle will it be?

Unless we say, we don’t guarantee a specific kind of vehicle: it will probably be a Sedan/Town Car or a Private Van.